These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Authentic Coach LLC ("Company," "we," "us," or "our") regarding your use of our coaching and training services. By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Authentic Coach LLC provides professional coaching and training services including but not limited to:
Personalized coaching sessions designed to enhance leadership capabilities, strategic thinking, and decision-making skills for executives and senior leaders. Services include one-on-one coaching sessions, development of personalized leadership action plans, 360-degree feedback assessments, team management strategies, and confidential support for business challenges.
Customized training programs focused on improving team cohesion, communication, productivity, and problem-solving within corporate environments. Services include interactive workshops, group coaching sessions, communication and conflict resolution modules, team-building exercises, strategic planning facilitation, and ongoing support.
Individual coaching services to help professionals identify strengths, overcome obstacles, and achieve personal and career goals. Services include goal setting and accountability sessions, career transition guidance, work-life balance strategies, stress management techniques, skill development, and personal effectiveness coaching.
All coaching and training services are provided under individual service agreements that specify the scope of work, duration, fees, and specific terms applicable to each engagement. These Terms serve as the general framework for all service agreements.
Clients are responsible for:
Authentic Coach LLC commits to:
Fees for services are established in individual service agreements and may vary based on the scope, duration, and complexity of services required. All fees are quoted in U.S. dollars unless otherwise specified.
Payment terms are specified in individual service agreements. Generally, payment is due within thirty (30) days of invoice date unless otherwise agreed. Late payments may incur interest charges at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
Refunds are considered on a case-by-case basis and are subject to the specific terms outlined in individual service agreements. Generally, services already delivered are non-refundable. Requests for refunds must be submitted in writing within thirty (30) days of the issue giving rise to the refund request.
We maintain strict confidentiality regarding all client information, discussions, and materials shared during the course of our professional relationship. Information will not be disclosed to third parties without explicit written consent, except as required by law.
All coaching methodologies, training materials, assessments, and proprietary content developed by Authentic Coach LLC remain the intellectual property of the Company. Clients may not reproduce, distribute, or use such materials for purposes other than their intended use in the coaching relationship.
Coaching and training services are professional development services designed to help clients achieve their goals. Results may vary based on individual circumstances, effort, and external factors beyond our control. We do not guarantee specific outcomes or results.
To the maximum extent permitted by law, Authentic Coach LLC's total liability for any claims arising from or related to our services shall not exceed the total amount paid by the client for the specific services giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
Clients may cancel or reschedule individual sessions with at least 24 hours advance notice. Cancellations with less than 24 hours notice may result in forfeiture of the session or additional fees as specified in the service agreement.
Either party may terminate ongoing coaching or training programs with written notice as specified in the individual service agreement. Termination terms, including any applicable fees or refunds, are outlined in the specific service agreement.
Authentic Coach LLC adheres to professional coaching standards and ethical guidelines. Our coaches maintain appropriate professional boundaries and conduct all interactions with integrity, respect, and professionalism.
Our services are professional coaching and training services and do not constitute therapy, counseling, medical advice, or legal advice. Clients requiring such services should seek appropriate licensed professionals.
All materials, methodologies, assessments, and content provided by Authentic Coach LLC are protected by intellectual property rights and remain the property of the Company. Clients receive a limited license to use such materials solely for their intended purpose within the coaching relationship.
Clients retain ownership of their personal information, goals, and outcomes. However, the Company may use anonymized and aggregated data for research, development, and marketing purposes.
These Terms and all service agreements are governed by the laws of the State of New Mexico, United States, without regard to conflict of law principles.
Any disputes arising from these Terms or our services shall first be addressed through good faith negotiation. If resolution cannot be achieved through negotiation, disputes shall be resolved through binding arbitration in Albuquerque, New Mexico, in accordance with the rules of the American Arbitration Association.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, pandemics, or other unforeseeable events.
Authentic Coach LLC reserves the right to modify these Terms at any time. Clients will be notified of material changes, and continued use of our services after such notification constitutes acceptance of the modified Terms. Current Terms are always available on our website.
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.
These Terms, together with individual service agreements, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements relating to the subject matter herein.
For questions regarding these Terms or our services, please contact us at:
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.